Insurance, Price & Payment, Mountain Safety Conditions, Cancellations & Refunds, Minors.
Please note: Local Goods Company act as a third party reseller for all experiences sold on our site.
After your booking has been completed, you will receive the confirmation & details for your adventure from the experience provider.
OUR EXPERIENCE PROVIDER’S POLICIES:
We strongly recommend you purchase insurance for Trip Cancellation, Emergency Evacuation and Adventure Sports Coverage (some backcountry adventures are excluded from coverage).
Emergency Evacuation and Medical Insurance
This coverage provides you with emergency air rescue if required and full medical. Parks Canada provides free evacuation within the Parks and if you are a Canadian resident your medical will be covered by your provincial health plan (except ambulance/air ambulance transport). We strongly recommend international visitors purchase this insurance.
Emergency evacuation insurance is compulsory for all our hut trips, as these typically take place outside of Parks Canada’s jurisdiction.
Trip Cancellation Insurance
To prepare for unforeseen circumstances we strongly recommend purchasing Trip Cancellation Insurance at the time of booking your trip. Trip Cancellation insurance covers many scenarios to reimburse you for cancelled trips outside of your control.
Our recommended insurance provider is Tugo who can be reached via the following:
PRICE & PAYMENTS
All prices are quoted in Canadian dollars and are exclusive of a 5% tax (GST). Prices are subject to change. Guide gratuities are not included in fees.
Full payment is required at time of registration. Our preferred method of payment is by Mastercard or VISA. We also accept bank e-transfers and cash.
MOUNTAIN SAFETY CONDITIONS
Our affiliate takes mountain safety very seriously, however, there is no way to completely mitigate risk in alpine environments. Prior to undertaking any of our courses or trips we require you to sign a waiver.
Mountain conditions are extremely unpredictable and can change at short notice. Our guides endeavor to undertake the routes and/or peaks that our clients desire, however our decisions will be impacted by conditions. Unfortunately, we are not able to offer refunds if conditions are not suitable to undertake a particular route on the day you have booked. We will however make every effort to take you out for the best day possible given the conditions.
CANCELLATIONS & REFUNDS
Applicable to all tours and courses*
If conditions force us to cancel a course or trip we will do all we can to accommodate you at another date. If this isn’t possible we will offer a full refund. We reserve the right to decline rescheduling dates based on availability. *Does not apply to first aid courses.
Late Arrival Policy
Guests arriving more than 15 minutes late for an activity forfeit 100% of the tour price. Tours leave promptly; it is recommended to arrive 15 minutes early to sort out gear and sign waivers.
Adventures Cancellation Policy
Half Day and Full Day Tours:
With less than 48 hours of the tour start time: Cancellation will result in a 100% forfeit of tour price, no rescheduling.
With more than 48 hours notice: We will reschedule or refund with no penalty.
Multi Day Programs:
2 Day Programs: Within 10 days cancellation notice will result in a 100% forfeit of tuition, Outside of 10 days: $25 penalty to reschedule per booking or full refund.
3+ Day Programs: Within 30 days cancellation notice will result in a 100% forfeit of tuition, Outside of 30 days: $75 penalty to reschedule or full refund.
Customized Trips: Within 30 days cancellation notice will result in a 100% forfeit of tuition, Outside of 30 days: $75 penalty to reschedule per booking or full refund.
**On all multi day trips pre-arranged add-ons are non-refundable (food, accommodation, etc).
Courses Cancellation Policy
1-2 Day Courses:
Within 10 days of the course date: Cancellation notice will result in a 100% forfeit of tuition
Outside of 10 days: $75 penalty to reschedule per booking or full refund.
3+ Day Courses:
Within 30 days of the course date: Cancellation notice will result in a 100% forfeit of tuition
Outside of 30 days: $75 penalty to reschedule per booking or full refund.
**If you are able to find someone else to take your place on a course, please let us know as we are more than happy to transfer bookings.
Minors (under the age of 19) and custodial groups (youths affiliated with an institution where a parent or legal guardian is not present on the trip) may register for certain trips and courses with a letter of consent from parents or legal guardian as well, they must sign a waiver and have a parent or legal guardian sign a waiver. Further, we abide by the Parks Canada Custodial Group winter backcountry policy as outlined here.